AllFresh Cleaning Services — Policies

At AllFresh, we believe that clear expectations lead to the best results. Our policies are here to make sure every cleaning runs smoothly for you and for our team. Below is a summary of our key policies for your convenience. 

For the complete, detailed policies, click here to read.

Terms and Conditions

Booking & Scheduling

  • Contact us directly to reserve your cleaning.

  • You’ll receive a confirmation email after booking.

  • Please note: Online Booking Coming Soon!

Rescheduling & Cancellations

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations within 24 hours will be charged 50% of the service cost.

  • If we arrive and cannot access the property, we’ll wait up to 15 minutes before marking it as a lockout. The full service cost will be charged.

Payments

  • Payment is required at the time of booking.

  • For recurring clients, payment will be processed after each cleaning.

Supplies & Equipment

  • We bring all professional supplies and equipment.

  • If you prefer us to use your products, please leave them out for our team.

Satisfaction Guarantee

  • Payments are non-refundable once a service is completed.

  • If something was missed, please let us know within 24 hours, and we’ll return to touch up the area at no extra cost.

Access to Property

  • Please ensure we have proper access to the property (lockbox, door code, or spare key).

  • We cannot accept responsibility for unlocked or unsecured homes after service.

Pets

  • Pets must be secured in a safe area during cleaning.

  • We do not provide pet care services (walking, feeding, or litter box cleaning).

Minors & Clients in the Home

  • For safety, children under 18 must not be left unsupervised during cleaning.

  • If minors are present, they must remain in a separate room.

  • We kindly ask clients to avoid staying in the same area where cleaners are working.

Health & Safety

  • We do not clean hazardous materials (mold, biohazards, bodily fluids, or pet waste).

  • Our cleaners will not climb ladders or reach high ceilings/light fixtures.

  • We reserve the right to refuse service if the environment is unsafe or unsanitary.

Valuables Policy

  • Our team will never intentionally touch or move valuables. Please store away cash, jewelry, or important documents before cleaning.

  • We cannot be held responsible for the loss of unsecured valuables.

Photos, Videos & Recording

  • Clients are not permitted to record or photograph cleaners without consent.

  • If you wish to record a portion of the cleaning, please ask for permission first.

  • If you have security cameras, please let us know before the appointment so our team is aware.

Thank you for taking the time to read through our policies! We appreciate your understanding and support in helping us provide the best service possible. If you have any questions, we’re always happy to help—just send us a message anytime!